ON LINE PERSONAL POLICY
Exchanging or Returning Products Purchased Online
Our goals are to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If the item is damaged, you may exchange or return your product.
Damaged items may be returned by regular mail, all requests for return or replacement must be made with 48 hours of receipt. Please request a Return Merchandise Authorization (RMA) number. It will take approximately 5 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you purchased it, with all manuals, accessories, and the packing slip. R.M.A. forms can be obtained by calling toll free in North America 1-800-300-2412
Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.
All defective products must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 7 to 10 business days of us receiving and verifying the returned merchandise.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.